We moved into the Village Greens of Annapolis in April 2015. The sales experience was phenomenal – the sales manager Scott’s honesty and attention to detail were extremely helpful. Jason (the construction manager) provided exceptional service in addressing our (small number of) minor concerns at our initial walkthrough and final walkthrough (the latter of which took place following our first year here).
The community here in Annapolis has been wonderful and we are so happy to live here. This experience has earned our highest praise!
-Mike & Karyn
We had a great experience working with Lou and Darla during our home buying experience. Not only were we first time home buyers, we were also living in Georgia at the time. Lou took the time to answer our questions and guide us through the process to make sure we were fully satisfied. Lou displayed five star customer service and top class professionalism.
At the beginning of the new year, I purchased my first home in the Potomac Highlands community. The home buying process can be very overwhelming – especially for a first-time homebuyer. However, each member of the Craftmark team is very knowledgeable and they worked to make the process as smooth and as comfortable as possible.
Of course, I was hesitant initially but there was absolutely no pressure from the patient and kind sales team, John and Beverly. In fact, all of the staff members that I have interacted with have been most helpful and continue to be to this day.
Thank you, Craftmark – I love my beautiful new home in the Potomac Highlands community!
We bought our first home in Clarksburg Village in Feb 2016 and we are very happy we chose to buy a Craftmark home. As first time home buyers, we had a lot of questions and Lou was always very patient in answering all of our questions, was always responsive to calls/emails and made the whole experience less stressful. We received amazing customer service. If you are planning to buy a house, but intimidated with the whole process, consider visiting a Craftmark model. The amazing people at Craftmark will help you in the every step. Totally recommend!!
We just moved into our new home at the Reserve at Black Rock. Elsa was excellent in supporting us through the home buying experience. The clincher was Larry our construction manager. His attention to detail and sincerity won us over. For people like us buying a custom new home is a dream come true, Craftmark with Elsa and Larry took great care in fulfilling this dream of ours to our satisfaction. Excellent work Elsa and Larry !!
We are first time home buyer, and are happy with our purchase.
Lou’s patience and expertise really made our first-time buying experience a success. He provided us with qualified advice, and was always available to answer questions/concerns. The process of buying a home can be intimidating, however Lou’s calm demeanor and professional poise is why we have, and will continue to, recommend his services to our friends and family.
As first time home buyer, the experience was great! Lou was able to accommodate my need and respond my questions/concerns very quickly. I didn’t need a real estate agent to buy a house.
I now moved into the new house, everything is what I asked for.
Thank you for your effort, and definitely recommend Craftmark and Lou to my friends who is looking to buy new home.
From the moment we walked into the model home to the moment we were sold our new home, Lou Kalra was there to take every step with us. The type of
customer care and attention that we have received from Lou has been tremendous. My family and I have moved from Buffalo, Ny and this transition was a big step for all of us. But we were definitely rest assured by Lou’s ability to handle matters of concern even before we made the move. The greatest thing craftmark has done beside making beautiful homes is having Lou Kalra on their team!
We were looking for something quick as our lease was ending. Lou came to help and we think he did his best he can to get us the deal we wanted to. Lou was very friendly and patient with all our questions we had regarding the home.
They were few issues after we moved in but we got prompt response from craftmark team. Darla made us feel us home everytime we visited.
Matt walked us thru our new home and explained things very clearly. He made us very comfortable to ask questions whenever we did not understand something.
Thank you everyone for all the effort you have put to make our experience a memorable one.
We bought our house this summer at Clarksburg Village community. As first time home buyers, we had tons of questions and concerns about the process. Add to that, the confusion about features/options to choose from in a home (keeping value vs price in mind). To our delight, all our questions were pleasantly answered by Lou and Darla at Craftmark. They are the most friendly and likable people. They made us totally feel at home when we visited the model office or toured the homes. Details about all the documentation and other formalities were very thoroughly explained to us by Lou. Since we were pretty hesitant about our decision, Lou gave us extra time to make up our minds before signing the deal. All in all we couldn’t have asked for better service and professionalism from the agent!
The quality of Craftmark homes can’t be matched. We were able to find almost all the features that we wished to have in our new place. Now, that we have been living here for about 4 months, we couldn’t be happier about the decision we took in choosing a home with Craftmark! For the minor maintenance issues we have faced until now, we were able to get prompt response from the maintenance team and the work was performed very quickly.
Thank you Lou, Darla and Craftmark for making our transition to being a homeowner as smooth experience as we could possibly imagine!