A Smooth Experience

We bought our house this summer at Clarksburg Village community. As first time home buyers, we had tons of questions and concerns about the process. Add to that, the confusion about features/options to choose from in a home (keeping value vs price in mind).

To our delight, all our questions were pleasantly answered by Lou and Darla at Craftmark. They are the most friendly and likable people. They made us totally feel at home when we visited the model office or toured the homes. Details about all the documentation and other formalities were very thoroughly explained to us by Lou. Since we were pretty hesitant about our decision, Lou gave us extra time to make up our minds before signing the deal. All in all we couldn’t have asked for better service and professionalism from the agent!

The quality of Craftmark homes can’t be matched. We were able to find almost all the features that we wished to have in our new place. Now, that we have been living here for about 4 months, we couldn’t be happier about the decision we took in choosing a home with Craftmark! For the minor maintenance issues we have faced until now, we were able to get prompt response from the maintenance team and the work was performed very quickly.

Thank you Lou, Darla and Craftmark for making our transition to being a homeowner as smooth experience as we could possibly imagine!

Wonderful New Home

We were so excited after our first visit to the Craftmark model home at Clarksburg Village in April 2015. We were fortunate that there were homes that were already built, so we immediately jumped on the opportunity and closed within 45 days of our first visit.

Lou K. and the property assistant were so helpful, that the purchase was mostly stress free. Lou did not have to “sell” us as the product speaks for itself. The craftsmanship and quality of our home is fantastic as compared to our friends who have purchased in other communities. We have lived in the community since May 2015 and we thoroughly enjoy the environment.

Great Experience

We moved into our new Craftmark Home at the Reserve at Black Rock. This is our 3rd house that we have had built and this by far was the best experience.

Elsa, our sales manager, was very responsive to our needs and very helpful in providing suggestions based on her experience with the model we decided on.

Larry, our building contact, was excellent at spearheading the overall project and delivered on everything he said he would at our initial meeting.

The key was they didn’t sweat the small stuff and provided improvements where needed because it was the “right thing to do” without nickel and diming us. Again, great overall experience and most importantly excellent craftsmanship!

Thank you Alexis & Craftmark Homes

I am a first time homeowner. I purchased my home through Alexis and I must say she made the whole experience pleasant. She was wonderful to work with, professional, knowledgeable, and quick with answers to any of my questions.

Anyone looking to purchase their home I would definitely recommend Alexis. You will get professional and friendly service.

Outstanding Professional and Customer Service Skills!!!!

We have recently purchased our house at Olney Springs subdivision in Maryland. Our dream would not have been realized had it not been for the support of Annie who assisted and advised us during the course of the purchasing process. We do not have words to express her commitment and dedication in providing reliable information based on which my family were able to arrive at the right decision. More specifically, she provided us with the information on available materials and pricing options. She was always there to help when needed. Her customer service skill is unparallelled. We believe that Annie is one of the most invaluable professionals in the Craftmark Homes company!

Thank You Craftmark Homes.

I have loved my Craftmark home (at Clarksburg Village) for a year.  I believe it is fitting to the write this letter on Earth Day as I begin my second year in this community. I want to recognize and express my appreciation for the outstanding craftsmanship, service, and courtesy of your organization.  Each person that I have dealt with has been exceptionally knowledgeable, available, diligent, and patient.

From day one, Jack Q. had the expertise to guide me through good and sound choices and kept me informed of my home’s progress during the severe 2009 winter months.  Chuck S. and his fellow workers were also readily available for communication as I anxiously anticipated the building process.  The painter, George N., even returned a phone call, from abroad, while on vacation to respond to a minor question. Dewayne T. is an excellent example of diplomacy, reassurance, and honesty for “getting the job done.”  Friends and family are drawn to and marvel at the beauty and mastery of my custom floors.

Needless to say there are many others who have contributed and are appreciated for the quality of their craft and professionalism.  In this day and age of declining care, skill, and integrity, I simply want to reiterate and say “thank you Craftmark Homes.”

Sincerely,

E.W.

What sets great builders apart.

My wife and I are the purchasers in Clarksburg, MD, and I am writing to share with you our pleasant home purchase experience with Craftmark Homes.

In the summer of 2010, my wife and I were in preliminary talks about purchasing a single family home from another Maryland residential home builder. The sale fell through for many reasons, but it was primarily due to poor customer service and an arrogant marketing approach about the company’s product.

This disappointing experience made us that much more grateful for the sales representatives such as Jack Q., who diligently guided us through the sales process, was extremely knowledgeable about the Craftmark product, and answered all of our questions without hesitation. Jack ultimately made the purchase of our home a very enjoyable experience.

The pleasure of working with Craftmark did not stop at the sales office, but continued throughout the process. Our project manager, Robert (Rob) T., built us an exceptional home, ensuring impeccable craftsmanship and fulfilling last-minute customer requests.  Rob was a professional in dealing with building obstacles, and always provided exceptional customer service. Rob voluntarily became our primary contact, making himself readily available to us through the construction phase and even after occupancy.

We thank you and everyone at Craftmark Homes for the beautiful home you have built for our family.  It is employees like Rob & Jack who set the great builders apart from the good ones.

Sincerely,

S. & M. F.