Awesome Service

My husband and I bought our first home at Potomac Highlands Circle in Triangle, VA. We received great service from John and Beverly.

They were really courteous and patiently answered all of our questions. They were always available to help. Thanks a lot. We really appreciate your care and good service.

– Yansy

Very happy with our new house at Potomac Highland!

Every time I’m involved in a significant purchase like a home or car, I always say that the product quality is important, but the customer service is what makes for me the difference between a go or no go.

Mr. John Sharafati and his assistant Ms. Beverly gave us an excellent customer service from day one, and after the settlement. They were diligent, respectful, and more important, no pressure at all. That service was a key for customers like me that hate to be pressured.

Also I want to thank John, the project manager, that addressed all our walkthrough comments in a timely manner. My wife and I are very happy with our new house and the community.

Outstanding Experience

We purchased and moved into our new Craftmark Home the end of June this year. My best friend who lives a couple doors down begged me to visit his new home last December 2013 and i was blown away soon as i entered. After my tour of his beautiful home i asked him to call Barbara Stoer Sales Manager right away which he did and she came right over and showed us the models and walked us into what i know was our dream home and the rest is history. Were really happy with our new home and extremely grateful for the hands on treatment of Barbara and her staff.

Great Experience

We moved into our new Craftmark Home at the Reserve at Black Rock. This is our 3rd house that we have had built and this by far was the best experience.

Elsa, our sales manager, was very responsive to our needs and very helpful in providing suggestions based on her experience with the model we decided on.

Larry, our building contact, was excellent at spearheading the overall project and delivered on everything he said he would at our initial meeting.

The key was they didn’t sweat the small stuff and provided improvements where needed because it was the “right thing to do” without nickel and diming us. Again, great overall experience and most importantly excellent craftsmanship!

Unique design and far superior quality

We bought a Wakefield model house in Ashburn VA, and we couldn’t be happier to have made the decision to buy a Craftmark house. We fell in love with this house the moment we walked into it during our house hunt.

All the way from uniquely crafted hardwood floors to non-monotonous shaped rooms, the workmanship of Craftmark is impeccable and the design/layout of this house is something we had never seen before with any builder. We are excited to enjoy thousands of dollars of saving over the years from this high energy efficient house.

Although it was an already constructed/model house, Madeline Stackman, who had handpicked many of the options for this house, did an incredible job at it, which didn’t leave any room for us to look for changes or modifications. We are pretty serious when it comes to quality and reliability, and when making the largest investment of our life, we wanted to make sure we are not compromising on anything.

I would delightfully rate Craftmark at 10 (on a scale of 1-10, with 10 being highest quality and satisfaction).

Craftmark doesn’t sell houses, they sell homes

We purchased the Oakton model of our Craftmark home in 2008. I wanted to take this opportunity to call out the great service and professionalism with which your team has interacted through this entire time. We have received great service every single time we have reached out for assistance.

We would recommend all our friends and families to come buy a home from Craftmark someday. A lot of builders sell houses but your team sees the difference in selling someone their home.

A & H

I wanted to say, “Thank You!”

I wanted to take a minute and say THANK YOU for your expertise and assistance in getting my family into our new home.  We truly appreciate all that you did in sticking to the schedule and assisting us with our special requests.  The house is great and we are enjoying our new Craftmark home.

Thanks again

Richard B.