I am writing this letter to commend Mr. Lou K. on his outstanding professionalism and dedication to the purchase of my new home at Oak Creek Club in Upper Marlboro, MD.
Lou was very knowledgeable about the product, and the purchasing process. He stepped in twice when it appeared that the lending process was off track. I was experiencing great stress with a lender that 2 days before settlement informed me that I would not settle because of a documentation mix-up. Well, Lou stepped up and declared this was not acceptable and that I would no longer be working with that lender. He put me in touch with (another lender) who took on the case and processed the loan in 2 working days. I settled on time. That to me was an awesome task by all involved, and in my opinion, it was because of Lou’s commitment to the prospective buyer – in this case me!
I absolutely love my new home and would recommend Craftmark/Craftstar Homes and Lou to anyone who was in the market for a newly constructed, well-built, beautiful home.
Again, kudos to Craftmark/Craftstar homes, but especially Lou for his commitment to providing a stress-free buying experience.