Pleased with the Quality of Your Staff.

I am in the final stages of buying a Craftstar home in Laurel. First of all, I would like to commend Craftstar and its management team for their ability to select such excellent staff.

Matt, the builder, is one of a kind. His professionalism and client-service-orientation are exemplary.In addition, I would like to commend Sherry C. for her ability to deal with (us) in such a professional and constructive manner.

The buying process lasted almost a year due to problems in the economy encountered right after I completed my application. Therefore, I have been to the model at least once a week over the past eleven months and I have seen nothing but professionalism, warmth and collaborative spirit.

In one of my earlier visits, I also went to see (your competitor’s) model home right next door and the sales lady did not even so much as look at us. This was right after having been warmly welcomed by your Natalie N., whom I would like to thank her for her ability to inspire trust and loyalty from (us) and whose personality kept me engaged in spite of delays encountered.

I will be doing my final walk-through tomorrow and I thought I would take a moment to let you know how pleased I have been with the quality of your staff.

E. S.