Great Customer Service!

I just wanted to send a note of thanks for the great customer service I received from the Clarksburg Village Team!  It was such a pleasure working with Sherry, Chris and Jason.
From the moment we walked into the model home Sherry has provided great customer service. She is always available for questions and never too busy to help.
Chris has been amazing every step of the way and has responded quickly when any issues popped up (as new homes typically do in the first couple of months).  His professionalism and genuine care has been terrific.
Jason did a great job in the final walk-through.  What I liked most is they operated as a real team always willing to help.

Great Home Purchasing Experience!

Just wanted to send a note and express our appreciation for the outstanding home purchasing experience with Sherry and her team, Chris and Jason.  To be quite honest, we were on the fence between Craftstar and a competing builder.  Sherry and her team’s level of expertise, patience, and above and beyond service made us confident and comfortable in making our decision, and has still been a great experience to this date.

Thank you for putting together such a great team to provide our family with a great home purchasing experience!

J & E K.

Craftstar Team… Responsive and Helpful

We are writing to you to commend your Clarksburg staff. The team was extremely attentive to our needs during the purchase of, and move into, our home. Sherry C. is very knowledgeable, and worked with us steadily to get the contract through the system. She properly guided us through every step and was always reachable, which we appreciate greatly.
Chris S. was very thorough during the construction process, all the way to the walk-through. He always listened to our needs and followed through on every detail.
Although we did not interact much with Jason A., he was always pleasant, and made us feel welcomed.
Today, your team continues to be responsive and helpful.
We are very satisfied with both, the team, and the build, of our home.
Much success.
Mr. & Mrs. F. S.

Craftmark Homes, Brian and Barb are simply amazing!

Craftmark Homes, Brian and Barb are simply amazing!

They not only paid attention to us before we decided to buy (at Woodmore Estates), but continued to accommodate all our changes as we requested while it was in building process. They helped us change our selections, make other minor changes in changing door directions, changing shower location and so many more things. We have heard from other family and friends that the their builders pretty much washed their hands after the closing…but that’s not Brian and Barb.

They continue to provide support and fixing little things here and there even now after we have moved in and always ask if everything is okay and if we need anything else. Brian literally came on his day off within half hour, just to make sure everything was okay with the water connection when we called him.

Other builders can learn some customer service lessons from these guys!