We bought our house this summer at Clarksburg Village community. As first time home buyers, we had tons of questions and concerns about the process. Add to that, the confusion about features/options to choose from in a home (keeping value vs price in mind).
To our delight, all our questions were pleasantly answered by Lou and Darla at Craftmark. They are the most friendly and likable people. They made us totally feel at home when we visited the model office or toured the homes. Details about all the documentation and other formalities were very thoroughly explained to us by Lou. Since we were pretty hesitant about our decision, Lou gave us extra time to make up our minds before signing the deal. All in all we couldn’t have asked for better service and professionalism from the agent!
The quality of Craftmark homes can’t be matched. We were able to find almost all the features that we wished to have in our new place. Now, that we have been living here for about 4 months, we couldn’t be happier about the decision we took in choosing a home with Craftmark! For the minor maintenance issues we have faced until now, we were able to get prompt response from the maintenance team and the work was performed very quickly.
Thank you Lou, Darla and Craftmark for making our transition to being a homeowner as smooth experience as we could possibly imagine!
Our new home in Clarksburg Village was our first single family home buying experience and it could not have been a better one. From the first day that my wife and I walked into the model home and met with Elsa, she couldn’t have been more helpful. Throughout the entire home buying process she was there if we had any questions or concerns.
Once it came time to sit down with Larry to go over the details of how the home was built, he made something that seemed so foreign to us, so simple as he walked us through every detail of the structure of the home. He was able to allow us to envision our new home even before the drywall was up.
From the beginning stages to the completion of the home, Craftmark has been an incredible company to work with and now that we are finally moved in I wouldn’t recommend another builder.
Sales manager Scott and project manager Jason at Village Greens of Annapolis have provided wonderful service. They were trustworthy and upfront regarding all of our questions and concerns, and they have been very diligent in responding to our needs, throughout the sales and closing processes, and even in the months after we moved in.
I want to say thank you to your excellent staffs Anne T. and Matthew P. I have moved in to Craftmark homes for 5 years and your staff still found time to help me solve the problem in my home. Your are the best builder I have ever encountered. Very happy with my home. ~A.L.
We moved into our new Craftmark Home at the Reserve at Black Rock. This is our 3rd house that we have had built and this by far was the best experience.
Elsa, our sales manager, was very responsive to our needs and very helpful in providing suggestions based on her experience with the model we decided on.
Larry, our building contact, was excellent at spearheading the overall project and delivered on everything he said he would at our initial meeting.
The key was they didn’t sweat the small stuff and provided improvements where needed because it was the “right thing to do” without nickel and diming us. Again, great overall experience and most importantly excellent craftsmanship!
We have bought new construction before so we were careful to do our own research before purchasing this home. It has been a couple of weeks since moving into our Patuxent model in Layhill Overlook and I absolutely love it!
Alexis and Chris were so great to work with. They made the process easy with a quick response time and always tried their best to accommodate us. Their personalities were great to work with.
Craftmark chose great people to represent them. We couldn’t have made a better decision.
We purchased the Oakton model of our Craftmark home in 2008. I wanted to take this opportunity to call out the great service and professionalism with which your team has interacted through this entire time. We have received great service every single time we have reached out for assistance.
We would recommend all our friends and families to come buy a home from Craftmark someday. A lot of builders sell houses but your team sees the difference in selling someone their home.
I am a first time homeowner. I purchased my home through Alexis and I must say she made the whole experience pleasant. She was wonderful to work with, professional, knowledgeable, and quick with answers to any of my questions.
Anyone looking to purchase their home I would definitely recommend Alexis. You will get professional and friendly service.
Craftmark Homes, Brian and Barb are simply amazing!
They not only paid attention to us before we decided to buy (at Woodmore Estates), but continued to accommodate all our changes as we requested while it was in building process. They helped us change our selections, make other minor changes in changing door directions, changing shower location and so many more things. We have heard from other family and friends that the their builders pretty much washed their hands after the closing…but that’s not Brian and Barb.
They continue to provide support and fixing little things here and there even now after we have moved in and always ask if everything is okay and if we need anything else. Brian literally came on his day off within half hour, just to make sure everything was okay with the water connection when we called him.
Other builders can learn some customer service lessons from these guys!
Our New Home — FIRST ONE to move in !!!!!! Absolutely In love
The Preserve at Woodmore Estates, in Bowie, Maryland
Special THANKS to Barbara S. & Brian
We especially appreciate their availability and attention to detail, exhibited through every step of the process, including our recent walk-through and smooth handling of necessary work that was done shortly after our inspection/walk-through. They were even able to move our closing date on our 35th wedding Anniversary.
From the initial showing to closing these folks have been the most impressive we have ever dealt with.
Barb and Brian are the best.
The home itself is gorgeous and with all NSO options we were able to make in our Dream Home, made it more SPECIAL & Beautiful for US.
Can’t ask for a better group of people to deal with. Thanks for making the building of our dream home such a wonderful experience.
We highly recommend this builder and believe us have seen them all!!
Barb & Brian you are the BEST !!!!!